Shipping policy
How orders are processed, what delivery costs, and how long it takes to reach you.
This page is being written. The sections below are the structure Vendor A's policy will follow. Until the wording is published, nothing here is a commitment — for anything you need to rely on before ordering, get in touch.
1. Where we ship
The provinces and territories this store ships to, and any it cannot ship nicotine products to.
2. Processing time
How long between an order being paid and it leaving the warehouse, including cut-off times and non-shipping days.
3. Shipping methods and rates
The carriers and service levels offered, what each costs, and any free-shipping threshold.
4. Delivery estimates
Typical transit times by region, stated as estimates rather than guarantees.
5. Age verification on delivery
Whether an adult signature is required on delivery, what identification the carrier asks for, and what happens if nobody eligible is there to receive it.
6. Tracking your order
When tracking is issued, where it is sent, and how long it takes to become active.
7. Delays, damage and lost parcels
What to do when a parcel is late, arrives damaged or does not arrive, and the window for reporting it.