Returns and refunds
What can be returned, how long you have, and how a refund is issued.
This page is being written. The sections below are the structure Vendor A's policy will follow. Until the wording is published, nothing here is a commitment — for anything you need to rely on before ordering, get in touch.
1. Return window
How many days after delivery a return can be started.
2. What can be returned
The condition items must be in — unopened, unused, in original packaging — and which categories qualify.
3. What cannot be returned
Items excluded for health and safety or regulatory reasons, which for nicotine products is most of them once opened. Be specific: this is the section customers dispute.
4. Starting a return
The steps, who to contact, what information is needed, and whether a return authorisation is issued first.
5. Return shipping costs
Who pays return postage, and when that differs — a change of mind versus an error on our side.
6. Refunds
How a refund is issued, to which payment method, how long it takes to appear, and whether original shipping is refunded.
7. Damaged, defective or incorrect items
The separate, faster path for an order that arrived wrong, and the window for reporting it.
8. Manufacturer warranties
Which products carry a manufacturer warranty, and whether claims go through this store or the manufacturer.